Information For Medicaid Members and Providers: Upcoming Changes to STAR+PLUS

Effective September 1, HHSC is transitioning contracts for the STAR+PLUS program. This document provides STAR+PLUS members and providers with resources for assistance with go-live concerns.

I am a…	I need help with…	How to get help
Member	Learning general information about the transition	See the HHSC STAR+PLUS webpage
Member	A complaint about my MCO	Contact your MCO plan first. If the issue isn’t resolved, contact the HHSC Ombudsman
Member	STAR/CHIP, STAR Health, STAR Kids, MMP, or CHIP	Please see the HHSC Medicaid and CHIP webpage
Member	Understanding how my coverage may be impacted by the transition	Please see the Continuity of Care webpage
Provider	Contracting with an MCO	To contract with an MCO, please see the MCO provider contacts list. If you have already connected with an MCO and have a complaint, reach out to the Health Plan Management Complaints inbox.
Provider	Understanding how the transition pay impact my billing	Please reach out to the MCO you have contracted with to understand their billing processes
Provider	Understanding how to help my clients through the transition	Please see the HHSC STAR+PLUS webpage for transition resources

For any STAR+PLUS transition related issues, please contact the STAR+PLUS Go Live inbox.